FAQ

🧭 General Questions

1. What types of vending machines do you offer?
We provide a wide range of vending machines, including snack, beverage, combo, coffee, and healthy-option machines. Custom solutions are available to fit your space and needs.

2. Who can get a vending machine installed?
We service offices, schools, gyms, hospitals, apartment complexes, hotels, and other commercial locations with consistent foot traffic.

3. Is there a cost to have a vending machine placed at my business?
Placement is free as long as your location meets our minimum usage requirements.

⚙️ Service & Maintenance

4. Who stocks and maintains the vending machines?
Our team handles all stocking, cleaning, and maintenance on a regular schedule to ensure everything stays full and functioning properly.

5. What happens if a machine breaks down or has an issue?
We provide fast, local service. Just call or submit a service request online — most repairs are handled within 24–48 hours.

6. How often do you restock the machines?
Restocking frequency depends on usage. Most locations are serviced weekly or bi-weekly.

đź’ł Payment & Technology

7. What payment options are available?
Our machines accept cash, credit/debit cards, mobile wallets (Apple Pay, Google Pay), and contactless tap payments.

8. Are your machines smart or remotely monitored?
Yes. All of our modern machines include real-time inventory tracking and remote diagnostics, ensuring fast response and minimal downtime.

🥗 Product Selection

9. Can I choose what products go in the machine?
Absolutely. We’ll work with you to tailor the product selection — from traditional snacks and drinks to healthier or local options.

10. Do you offer healthy or specialty products?
Yes. We can stock low-calorie, organic, vegan, gluten-free, and sugar-free products upon request.

11. How do you decide what sells best?
We use sales data and customer feedback to keep your machines stocked with popular items that your visitors actually want.

đź’Ľ Getting Started

12. How long does installation take?
Once your site is approved, installation is typically completed within 1–2 weeks.

13. What are the space and power requirements?
Each machine needs a standard 110V outlet and a flat surface with at least 3 feet of clearance in front.

14. How can I request a vending machine for my location?
Simply fill out our Request a Machine form, and one of our team members will contact you to schedule a free site evaluation.

đź“ž Support & Contact

15. What if a customer loses money in a machine?
We promptly issue refunds via our customer service line, website, or onsite contact — typically within 3 business days.

17. How can I contact you for service or inquiries?
You can reach us by phone, email, or through our online contact form. We’re available Monday–Saturday, 8 a.m.–6 p.m.